Privacy Policy
This privacy declaration is supposed to help our visitors and clients understand their privacy with us. It will use “we” for “FineX Cloud” and “you” for our “visitors” and “clients”. This will discuss all the data collection and disclosure for smooth working while keeping our products & services of the highest par.
The policy comprises of these details whether are just visiting or acquiring our product/service:
Information Collected at FineX Cloud
To deliver our products & services, we need to collect some information from people who come in contact with us. This comprises of information i.e. a) what you give us b) we gather & c) from other sources. All of this information plays essential roles in our overall working and delivering the best experience. This information is collected as:
a) What you give us?
In order to contact us for queries and acquisition, you need to give us some information. This information is vital to make decisions and communicate better. We ask for this information to process and achieve proper working as an ERP firm to facilitate you. This information and its usage are as follow:
- Financial information i.e. bank account and credit/debit card information. This helps us to commence all the financial aspects related to our product/service. It also helps with verifying your identity. We keep this information completely private except our own staff and our partner bank personnel.
- Tax information i.e. withholding & tax filing status. This helps with taking care of the legal matters so that both you and us experience problem-free usage. This information is not disclosed to anyone expect our own accounting staff and partner financial firms.
- Identity i.e. name, email address, postal address, unique taxpayer reference, etc. This information serves as your identification and management. In addition to that, it helps with managing your affairs. Your identity is safe away from the reach of unauthorized personnel. We keep stored in our database for most professional usage.
- Reaching out information i.e. email address, postal address, phone number, etc. We use this to keep in touch with you, send invoices & receipts, also to take complaints, keep you updated about upcoming offers. This information is safe in our database and no one except authorized personnel are allowed to know about this information.
- Miscellaneous information you give us i.e. questionnaires of participants, survey responses, etc. This type of information is helpful for introducing improvements in business and its working. While, the information is kept authorized personnel only.
b) What we gather from you?
We also require some customer data to better decide and deliver the best experience. FineX Cloud asks for some details to understand your requirements and customize our product/service as per your needs. This information is also maintained as part of our privacy policy. This information includes:
- Device information i.e. device on which you would need to use our ERP product. This allows us to customize as per the need to make the product compatible for the usage. However, the information is kept safely with the in-house staff.
- Financial information i.e. bank and card details. Helps with seamless transfer of finances to avoid any problems and provide usage for our products & services without any distress. We keep this information safe within our databases for the concerned usage.
- Customer location i.e. location where transaction is made in cases of Android or Apple Pay. Such a transaction requires information about the location to make the transaction successful. We make sure that there is no breach to this information on our end.
- Billing information i.e. device, time, and location of the transaction. This helps with understanding the transaction and keeping track of it. Our in-house experts keep this information only to track of it without leaking out any information.
- Login & logout information i.e. your usage time. We keep track of whenever you log in and log out. This is to help understand your working routine and improve our product/service for troubleshooting.
- Usage information i.e. IP address, browser, country & language settings, etc. We collect details such as your IP address, browser information, country & language settings, device model, and other attributes to improve our product/service. Simultaneously, all the information stays safe with us.
c) Data from other sources
Some of the data comes from third-party sources. We use some third-party services to keep track of the visitors that come to our website. This collection of data helps with improving our marketing outreach for the website. Other than that, we do not utilize this data for any other purpose nor share this data with anyone.
Our Information Retention Policy
FineX Cloud is highly professional in all its activities. We only collect the required data for the best working for our customers and our company. Thus, our retention policy mainly centers on the ability to retain collection data until it is useful. Moreover, we make sure that data in our database cannot be used for any illegal activity.
However, our data retention depends on the following aspects:
Information nature and use
Some information is needed for a short period of time such as tracking of website visitors, queries, etc. These are useful to a great extent but as time passes they could lose their purpose. Therefore, we do not retain this information for a long time.
Business requirement
Certain information is a necessity to keep the business in running condition. These relate to customers both current and previous. This information helps to understand various decisions and their outcome to deliver the best of services. FineX Cloud manages this information for a very long period of time to improve its services later on.
Customer data
We offer lifetime retention of customer data to help them retrieve it and reactivate their account. This is to facilitate them in the future if they need their data. Everything is kept intact in our backup database.
Legal reasons
Information that relates to legal obligations to operate as an ERP firm is the most important of them all. We keep this information safe lifetime to provide for the obligations.
Customer Data Management Policy
We keep all our customer’s data safe and intact. Everything is password-encrypted within our database. Allowing you to access your data through your password while no one else can breach it. Still, you can manage the data as per your need:
Deactivating account
You can contact us to deactivate your account. We make sure that the data remains safe while you are away. We deactivate the data and keep it safe. This can also work in case of a payment dispute.
Reactivating account
You can reactivate your account and access your data with ease. Contact us to get your account along with intact data.
Contact Us
You can contact us at info@finexcloud.com or +447309576259 for your queries.